Refund policy

Effective Date: April 5, 2026

At Solenari Care (“Solenari Care”, “we”, “us”, or “our”), operated by MV ECOM LLC, we sell digital products that are delivered immediately after purchase. Because our products are intangible and made available right away, we do not accept physical returns.

This Refund Policy explains when a refund may be requested, how requests are reviewed, and when refunds are no longer available.

1. Digital Product Nature

All products sold through Solenari Care are digital in nature unless expressly stated otherwise on the product page. By completing a purchase, you acknowledge that:

the product is delivered digitally;
access may be provided immediately after successful payment;
no physical shipment is required; and
traditional return procedures for physical goods do not apply.
2. Refund Window

We accept refund requests only within seven (7) calendar days from the date of purchase.

After the 7-day period has expired, refunds are no longer available, except where required by applicable law.

3. When a Refund May Be Considered

Refund requests submitted within the 7-day window may be reviewed in situations such as:

you were charged more than once for the same product;
you did not receive access to the purchased digital product;
the file is corrupted or technically defective in a way that prevents normal use;
the product delivered is materially different from the product description shown at the time of purchase; or
there was an unauthorized transaction, subject to verification.

Refunds are reviewed on a case-by-case basis. We may request supporting information, including your order number, purchase email, screenshots, and a description of the issue.

4. Non-Refundable Situations

To the fullest extent permitted by law, refunds will generally not be granted for:

requests made after 7 calendar days from purchase;
change of mind;
dissatisfaction based on personal preference;
failure to read the product description before purchase;
inability to use the product due to software, device, or internet limitations on the customer’s side;
failure to download, save, or back up the file after access has been provided;
misuse of the product; or
requests made after substantial access, download, copying, use, or consumption of the digital content, unless the product is materially defective or otherwise refundable under applicable law.
5. How to Request a Refund

To request a refund, contact us at:

Email: contact@solenaricare.shop

Please include:

your full name;
the email address used for the purchase;
your order number;
the product name;
the date of purchase; and
a clear explanation of the reason for the request.

Incomplete requests may delay review.

6. Review Process

Once your request is received, we will review it and may contact you for additional information. If your request is approved, the refund will be issued to the original payment method used at checkout.

Approved refunds are typically processed within 10 business days, although the final posting time may depend on your bank, card issuer, or payment provider.

7. Chargebacks

Before initiating a chargeback with your bank or card issuer, we ask that you contact us first so we can attempt to resolve the issue promptly. Filing a chargeback after receiving and using digital content may result in suspension of access, cancellation of related services, and submission of supporting transaction records to the payment provider.

8. Consumer Rights

Nothing in this Refund Policy limits any non-waivable rights you may have under applicable consumer protection laws.

9. Contact

If you have any questions about this Refund Policy, please contact:

Solenari Care
Operated by MV ECOM LLC
30 N GOULD ST STE R
Sheridan, WY 82801
United States
Email: contact@solenaricare.shop

Phone: +(1) 323 554 0823