Shipping policy
Effective Date: April 5, 2026
At Solenari Care, all products sold through our website are digital products unless expressly stated otherwise. This means there is no physical shipping of goods.
This Shipping Policy explains how digital delivery works.
1. No Physical Shipment
Because our products are digital:
no package will be mailed;
no courier or postal service is used;
no physical tracking number is issued; and
no customs, import, or carrier handling process applies to product delivery.
2. Delivery Method
Digital products are typically delivered immediately after purchase through the checkout and order confirmation flow.
Where applicable, access may be provided through:
a download link presented on the confirmation page;
access instructions displayed after checkout; or
other digital access methods clearly shown on the product or order page.
3. Processing Time
Most orders are processed immediately after successful payment authorization. However, delivery may be delayed if:
payment verification is pending;
fraud-prevention screening is triggered;
there is a technical issue affecting checkout or download access;
the product is being updated or temporarily unavailable; or
incorrect purchase information was provided.
4. Delivery Fees
Because there is no physical shipment, shipping charges do not apply to digital product delivery unless expressly stated otherwise at checkout.
Any applicable taxes, transaction-related charges, or required fees will be shown before the order is completed.
5. Geographic Availability
Our digital products may be purchased in locations where our checkout is available and where access to the content is lawful. Customers are responsible for ensuring that the purchase and use of our content are permitted in their jurisdiction.
6. Customer Responsibilities
To access digital products successfully, you are responsible for:
entering a valid email and correct order details;
using a compatible device and software environment;
maintaining internet access sufficient to complete the download or access process; and
saving and backing up purchased files where appropriate.
7. Delivery Issues
If you do not receive access to your digital product, or if the file does not work as expected, please contact us as soon as possible at contact@solenaricare.shop
.
When contacting us, please include:
your order number;
the email used at checkout;
the product name; and
a description of the issue, including screenshots if available.
8. Incorrect Information
We are not responsible for delivery issues caused by inaccurate customer information, unsupported devices, incompatible software, internet disruptions, or customer-side technical limitations.
9. Refunds for Delivery Failures
If a digital product cannot be delivered or accessed due to a verified issue on our side, you may be eligible for assistance or a refund under our Refund Policy, provided the request is made within the applicable 7-day refund window.
10. Contact
If you have questions about digital delivery, contact:
Solenari Care
Operated by MV ECOM LLC
30 N GOULD ST STE R
Sheridan, WY 82801
United States
Email: contact@solenaricare.shop
Phone: +(1) 323 554 0823